Shipping and Returns

Shipping

WE ARE ONLINE ONLY - PICKUP IS NOT AN OPTION

Orders placed before 11am usually go out the same day (Mon-Fri), otherwise next day dispatch. For international orders, please email us your order and we will email you a quote for shipping costs.

Standard Post Flat Rates (Greater Brisbane)

Orders up to $150.00 ex GST = $11.95 + GST ($13.14)

Orders $150.01 - $499.99 ex GST = $13.95 + GST ($15.34)

Orders over $500.00 ex GST = free delivery

Express Post 5kg satchel = $24.95 + GST ($27.45)

Express Post 5kg satchel = $24.95 + GST ($27.45)

Standard Post Flat Rates (Rest Of Australia)

Orders up to $499.99 ex GST = $14.95 + GST ($16.45)

Orders over $500.00 ex GST = free delivery

Please note - For large heavy bulk orders, we do not offer our usual $500+ spend free shipping. We will contact you with a postage quote. Once this quote is agreed upon and paid, your order will be shipped.

Express Post 5kg satchel = $24.95 + GST ($27.45)

If your order exceeds 5kg in weight or does not fit into an express post bag (up to 5kg), we will contact you to determine which products you prefer to be sent Express (in the satchel) and the rest will be sent via standard mail at your cost.

Delivery Times

Standard: 1-4 working days, remote areas will take longer.

Express: 1-3 working days, remote areas will take longer.

We take no responsibility for our postage courier’s failure to deliver products within the expected delivery time. We take no responsibility for missing or damaged goods in freight.

Order tracking

A tracking number will always be provided to you. When your order is shipped, a shipping notification email is sent to your nominated email address with tracking attached. You can also log in to your account online and check the tracking. Otherwise, please contact us at any time for an update on the tracking for your shipped goods.

Returns

Before making any purchases, it is important to read our returns policy.

PLEASE CHOOSE CAREFULLY when purchasing products. We are under no obligation to give refunds if you simply change your mind.

Standard warranty for electrical products is 1 year from date of purchase, excluding consumable items. Items that are damaged or misused by the customer are not covered under the warranty terms. If there is a manufacturer's fault with the item you have purchased (and it is still under warranty), we will, at our discretion, either have the item fixed, replaced, or offer a full refund. Postage is to be paid by the customer, and delivery costs cannot be refunded. You will also need to provide a proof of purchase receipt.

Before you return your item, please contact us to let us know what item you are returning. As soon as we receive your returned goods, we will inspect the item and process your request. If the item you are returning is found faulty and is out of stock or discontinued, we will contact you to offer an alternative product of similar functionality and quality or offer a full refund.

You may cancel the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. To cancel your order, you must notify us in writing. Postage must be paid by the sender both to and from our warehouse using your own courier/postal service. All items returned must be in their original packaging and in a re-saleable condition (i.e., without any damage to the product or product box/packaging). Registered post is advisable to ensure that the items are signed for on delivery. If any item is returned to us 'postage to be paid on delivery,' all charges incurred by SAN will be deducted from any credit that you might receive.

Any sum debited to us from your credit card will be re-credited to your account as soon as possible, provided that the goods in question are returned by you and received by us in the condition they were in when they left our warehouse. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.