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Shipping and Returns

Shipping

San Acupuncture Supplies & Equipment ships Australia wide via Fastway Couriers and Australia Post (for PO Boxes and remote areas). For international orders, please email us your order and we will email you a quote for shipping costs.

Standard Post Flat rates (Australia Wide)

Orders under $100 = $9.35 + GST
Orders $100 - $499 = $11.95 + GST
Orders over $500 = free delivery

Express Post 5kg satchel = $19.95 + GST. If your order is over 5kg or does not all fit into the satchel we will contact you to determine what products you prefer to be sent Express (in the satchel) and the rest will be sent via standard mail at your cost. If your order is small and you require a 3kg Express post satchel instead, please contact us via phone or email.

Delivery Times

Standard 1- 4 working days, remote areas will take longer.

Express 1- 3 working days, remote areas will take longer.

We take no responsibility for our postage courier’s failure to deliver products within the expected delivery time.

We take no responsibility for missing or damaged goods in freight.

Order tracking

A tracking number will always be provided to you. You can contact us at any time for an update on the tracking for your shipped goods.

Returns

Before making any purchases it is important to read our returns policy.

PLEASE CHOOSE CAREFULLY when purchasing products. We are under no obligation to give refunds if you simply change your mind

Standard warranty for electrical products is 1 year from date of purchase excluding consumable items. Items which are damaged or misused by the customer are not covered under the warranty terms. On the occasion that there is a manufacturers fault with the item you have purchased (and it is still under warranty), we will at our discretion, either have the item fixed, replaced, or offer a full refund. Postage is to be paid by the customer and delivery costs cannot be refunded. You will also need to provide a proof of purchase receipt.

Before you return your item please contact us to let us know what item you are returning. As soon as we receive your returned goods we will inspect the item and process your request. If the item you are returning has been found faulty and is out of stock or discontinued we will contact you to offer an alternative product of similar functionality and quality, or offer a full refund.

You may cancel the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. To cancel your order you must notify us in writing. Postage must be paid by the sender both to and from our warehouse using your own courier/postal service. All items returned must be in its original packaging and in a re-saleable condition (i.e. without any damage to the product or product box/packaging). Registered post is advisable to ensure that the items are signed for on delivery. If any item is returned to us 'postage to be paid on delivery' all charges incurred by SAN will be deducted from any credit that you might receive.

Any sum debited to us from your credit card will be re-credited to your account as soon as possible provided that the goods in question are returned by you and received by us in the condition they were in when they left our warehouse. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

RETURNS SPECIFIC TO HEAT LAMPS - If you have any concerns please contact us on info@sanacupuncturesupplies.com.au. Consumable items such as heating elements, mica & curing plates are not covered under warranty however if a heating element blows within 2 months of purchase we’ll replace it free of charge. All replacement parts and shipping costs to and from our warehouse are payable by the customer however warranty repairs are free of charge.

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